Bilingual Contact Center Representative

Jordan Credit Union; Wallace Heights (UT); On-site; USD 32,000 - 46,000; Full time

Job summary

Jordan Credit Union in Utah is seeking a friendly, bilingual member services specialist to assist members with inquiries via phone and text. You will address questions, maintain a professional demeanor, and transfer calls to the appropriate departments as needed.

The role requires fluency in English and Spanish, a commitment to excellent service, and the ability to work autonomously while learning and innovating within our team.

Qualifications

• Must be 18 years or older and fluent in English/Spanish.

Responsibilities

• Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner.
• Maintain a pleasing and professional demeanor while addressing member concerns and questions.
• Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.

Skills

Bilingual English/Spanish

Job description

Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. They must find satisfaction in serving others, understand the value and purpose of their job, strive for personal growth and excellence, and work autonomously through learning and innovation.

HOURS

Monday through Friday from 8:45am to 6:15pm with a half day off each week. Rotating Saturdays from 9:45am to 2:15pm.

DUTIES

Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner. Maintain a pleasing and professional demeanor while addressing member concerns and questions. Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.

QUALIFICATIONS

Must be 18 years or older and fluent in English/Spanish.