Bilingual Member Support Advocate & Scheduler

Molina Healthcare; Long Beach (CA); On-site; USD 23,000 - 41,000; Full time

Job summary

Molina Healthcare is seeking a proactive Customer Service Representative to make outbound calls to members, manage hand-dial lists, and provide information and assistance with empathy and professionalism. You will schedule high-quality appointments, complete research tasks, and document interactions in accordance with department standards.

Training is provided to enhance service quality and knowledge, with shifts in Pacific Time: Mon–Fri 10:00 AM–7:00 PM or Tue–Sat 7:00 AM–4:00 PM.

Qualifications

• 1 year or more experience in a healthcare service environment.
• High attention to detail and ability to follow scripts.
• Flexible and adaptive to changing priorities.
• Compassionate and service oriented.
• Bilingual in English and at least one additional language.
• Strong verbal and written communication skills.

Responsibilities

• Makes outbound calls to members and completes hand-dial lists.
• Schedules high-quality member appointments daily.
• Provides basic support and guidance with empathy and professionalism.
• Participates in ongoing training to enhance service quality and knowledge.

Skills

Healthcare experience

Attention to detail

Bilingual

Communication skills

Job description

Molina Healthcare is seeking a proactive Customer Service Representative to make outbound calls to members, manage hand-dial lists, and provide information and assistance with empathy and professionalism. You will schedule high-quality appointments, complete research tasks, and document interactions in accordance with department standards.

Training is provided to enhance service quality and knowledge, with shifts in Pacific Time: Mon–Fri 10:00 AM–7:00 PM or Tue–Sat 7:00 AM–4:00 PM.