Multichannel Member & Provider Support Specialist

Molina Healthcare; United States; On-site; USD 15,000 - 33,000; Full time

Benefits offered by this job

Competitive benefits

Equal Opportunity Employer

Job summary

Molina Healthcare is seeking a Health Support Center Associate to deliver first-level customer service to Molina members and providers across multiple states. You will handle inquiries via phone, chat, and email, document interactions, and aim to exceed quality and productivity goals.

The role emphasizes confidentiality, strong communication, and teamwork, with shifts aligned to Molina hours and opportunities to support eligibility and benefit inquiries.

Qualifications

• Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment.
• Attention to detail, organizational and time-management skills.
• Ability to maintain confidentiality and comply with HIPAA.
• Effective verbal and written communication and proficiency with Microsoft Office.

Responsibilities

• Provides service support to Molina members and providers via phone, chat, and email across multiple states.
• Documents pertinent details of member/provider inquiries accurately.
• Meets or exceeds performance goals for call quality, attendance, and adherence.
• Collaborates with internal/external stakeholders and follows up on inquiries in a timely manner.

Skills

Customer service

Data processing

Microsoft Office

HIPAA

Tools

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Availity

Job description

Molina Healthcare is seeking a Health Support Center Associate to deliver first-level customer service to Molina members and providers across multiple states. You will handle inquiries via phone, chat, and email, document interactions, and aim to exceed quality and productivity goals.

The role emphasizes confidentiality, strong communication, and teamwork, with shifts aligned to Molina hours and opportunities to support eligibility and benefit inquiries.