Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish - CA ONLY

Molina Healthcare; Long Beach (CA); On-site; USD 23,000 - 41,000; Full time

Job summary

Molina Healthcare is seeking a proactive Customer Service Representative to make outbound calls to members, manage hand-dial lists, and provide information and assistance with empathy and professionalism. You will schedule high-quality appointments, complete research tasks, and document interactions in accordance with department standards.

Training is provided to enhance service quality and knowledge, with shifts in Pacific Time: Mon–Fri 10:00 AM–7:00 PM or Tue–Sat 7:00 AM–4:00 PM.

Qualifications

• 1 year or more experience in a healthcare service environment.
• High attention to detail and ability to follow scripts.
• Flexible and adaptive to changing priorities.
• Compassionate and service oriented.
• Bilingual in English and at least one additional language.
• Strong verbal and written communication skills.

Responsibilities

• Makes outbound calls to members and completes hand-dial lists.
• Schedules high-quality member appointments daily.
• Provides basic support and guidance with empathy and professionalism.
• Participates in ongoing training to enhance service quality and knowledge.

Skills

Healthcare experience

Attention to detail

Bilingual

Communication skills

Job description

Job Description

Please note the required shifts are Mon - Fri 10:00 AM- 7:00 PM or Tues - Sat 7:00AM - 4:00PM Pacific Time Zone.

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

• Schedules high-quality member appointments daily to meet departmental goals.
• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
• Provides basic support and guidance to members with empathy and professionalism.
• Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

REQUIRED QUALIFICATIONS:

• At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
• High attention to detail and ability to follow member interaction scripting.
• Flexible and adaptive to changing priorities and workflows.
• Compassionate and service oriented.
• Bilingual (English and at least one additional language, as required).
• Strong verbal and written communication skills.

PREFERRED QUALIFICATIONS:

• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $16.9 - $30.39 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.