Bilingual Member Services Specialist — Hybrid Temp

Central California Alliance for Health; Merced (CA); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Holiday Pay

Retirement Plan

Wellness Program

Job summary

Central California Alliance for Health is seeking a temporary Member Services representative in Merced, CA. The role is primarily on-site for the first 3 months with potential remote days thereafter, involving intake by phone and support for members and providers.

Candidate should have at least a high school diploma and 2+ years in customer service within healthcare or related fields; bilingual English/Hmong required, and proficiency with Windows-based systems and MS Office is expected.

Qualifications

• Bilingual English/Hmong is required.
• Principles and practices of customer service.
• Windows-based PC and MS Word/Outlook/Excel experience.

Responsibilities

• Act as frontline customer service representative primarily by phone.
• Coordinate non-medical transportation benefits for members.
• Perform other duties as assigned.

Skills

Bilingual English/Hmong

Education

High school diploma or equivalent

Tools

Windows-based PC

Microsoft Word

Outlook

Excel

Database systems

Job description

Central California Alliance for Health is seeking a temporary Member Services representative in Merced, CA. The role is primarily on-site for the first 3 months with potential remote days thereafter, involving intake by phone and support for members and providers.

Candidate should have at least a high school diploma and 2+ years in customer service within healthcare or related fields; bilingual English/Hmong required, and proficiency with Windows-based systems and MS Office is expected.