Bilingual Member Services Specialist

Self-Help; Grandview Township (OH); Sur place; USD 32 000 - 37 000; Plein temps

Résumé du poste

Self-Help is seeking a Member Service Representative to join our Grandview, WA team. The role involves initiating conversations to identify member needs and delivering excellent service.

Candidates should have a High School diploma, bilingual English/Spanish, and cash handling and customer service experience; the hourly range is $23.00 - $26.77, reflecting the market for this position.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish required.
• Minimum one year experience in financial institution or customer service.
• Prior cash handling and customer service responsibilities preferred.

Responsabilités

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits. (Part of dual-control team).
• Perform other duties and projects as assigned.

Connaissances

Bilingual English/Spanish

Customer service

Cash handling

Teamwork

Formation

High School graduate or equivalent

Description du poste

Self-Help is seeking a Member Service Representative to join our Grandview, WA team. The role involves initiating conversations to identify member needs and delivering excellent service.

Candidates should have a High School diploma, bilingual English/Spanish, and cash handling and customer service experience; the hourly range is $23.00 - $26.77, reflecting the market for this position.