Bilingual Member Services Rep (Spanish/English) - Banking

American Airlines; Newark (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Job summary

American Airlines Credit Union in Newark, NJ seeks a Bilingual Member Services Representative to open accounts, process deposits and loans, and provide exceptional service to members in person at the branch.

The role requires Spanish fluency, cash handling or sales experience, and the ability to work a Monday–Friday schedule with monthly Saturday rotations in a dynamic, team-oriented environment.

Qualifications

• High school diploma or GED.
• Bilingual in Spanish (read, speak and write).
• In-office 5 days a week (Monday-Friday) with monthly Saturday rotation.
• Must be able to work in-person at assigned branch location.
• Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months.
• Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwriting experience.
• College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge.

Responsibilities

• Open new accounts, sell and process Credit Union services for new and existing members.
• Post deposits and process loan payments.
• Process various monetary transactions and maintain account information.
• Perform Notary Services as required.
• Create and promote positive name recognition for the Credit Union.
• Work with branch/department managers and leverage cross-selling opportunities.
• Research member inquiries and provide solutions as required in a timely manner.
• Maintain awareness of all branch functions and duties to provide proper support and coverage at all times.
• Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations.
• Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization.
• Perform loan interviews, processing and disbursement activities, as assigned by manager.
• May work a rotating Saturday schedule depending on job location.
• Perform other duties as assigned.
• Ensure security and confidentiality of all account information and compliance with laws including Bank Secrecy Act.

Skills

Bilingual Spanish

Customer service

Cash handling

Notary services

Microsoft Office

Education

High school diploma or GED

College degree in business/finance (optional)

Tools

Microsoft Office

Job description

American Airlines Credit Union in Newark, NJ seeks a Bilingual Member Services Representative to open accounts, process deposits and loans, and provide exceptional service to members in person at the branch.

The role requires Spanish fluency, cash handling or sales experience, and the ability to work a Monday–Friday schedule with monthly Saturday rotations in a dynamic, team-oriented environment.