Bilingual Banking Service Specialist

Hoosier United Credit Union; Indianapolis (IN); Hybrid; USD 31,000 - 37,000; Full time

Job summary

Hoosier United Credit Union in Indianapolis seeks aMember Services Representative to assist members by phone, in person, and by email in English and Spanish. You will perform deposits, withdrawals, transfers, loan payments, and check cashing while maintaining a balanced cash drawer.

Open and close accounts, process address changes, and manage debit card needs while promoting cross-selling of products and ensuring compliance with laws and fraud-prevention guidelines.

Qualifications

• Must be 18 years old.
• Valid Driver’s License and Reliable Transportation Required.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Demonstrated ability to use a calculator and a computer.
• Ability to use Microsoft Office products.
• Cash handling, customer service, and/or sales experience preferred but not required.
• Ability to stand, bend, and lift for periods of time.

Responsibilities

• Member assistance by phone, in person, and by email in English and Spanish.
• Perform routine banking tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks.
• Maintain and balance a cash drawer on a daily basis.
• Promote strong member interactions.
• Comply and stay up-to-date with applicable laws and regulations.
• Open and close a variety of types of accounts, process address changes, filing, and maintenance on debit cards.
• Promote strong customer and client interactions, build relationships and participate in cross-selling, and offer new products and features.
• Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention.
• Actively contribute to the credit union.

Skills

Cash handling

Customer service

Sales experience

Microsoft Office

Calculator proficiency

Job description

Hoosier United Credit Union in Indianapolis seeks aMember Services Representative to assist members by phone, in person, and by email in English and Spanish. You will perform deposits, withdrawals, transfers, loan payments, and check cashing while maintaining a balanced cash drawer.

Open and close accounts, process address changes, and manage debit card needs while promoting cross-selling of products and ensuring compliance with laws and fraud-prevention guidelines.