Bilingual Member Services Pro | Elevate Member Experience

Crunch Fitness; Killeen (TX); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Free gym membership

Basic Life and AD&D

Short-term disability

Job summary

Crunch Fitness - Undefeated Tribe in Killeen, TX seeks a Bilingual Member Services Representative to deliver exceptional customer service, assist with memberships, check-ins, and program promotions. You will help maintain a welcoming club atmosphere, support PT sales, and promote group fitness offerings while handling front desk operations efficiently.

The role emphasizes bilingual communication, a strong service mindset, and the ability to manage multiple tasks in a fast-paced gym environment.

Qualifications

• 1+ year of service-oriented experience preferred.
• Bilingual in Spanish and English preferred.
• Strong customer service orientation and communication skills.
• CPR/AED certification required or to be obtained within 30 days of hire.

Responsibilities

• Greet members and guests; create a welcoming club environment.
• Assist with membership sales, check-ins, and promotions.
• Support club operations including front desk tasks and program promotions.
• Promote fitness programs and tanning while delivering exceptional service.
• Ensure accurate record keeping and support new member enrollments.

Skills

Bilingual

Customer service

Front desk operations

Sales skills

CPR/AED certification

Education

High school diploma or GED

Tools

POS systems

CRM software

Job description

Crunch Fitness - Undefeated Tribe in Killeen, TX seeks a Bilingual Member Services Representative to deliver exceptional customer service, assist with memberships, check-ins, and program promotions. You will help maintain a welcoming club atmosphere, support PT sales, and promote group fitness offerings while handling front desk operations efficiently.

The role emphasizes bilingual communication, a strong service mindset, and the ability to manage multiple tasks in a fast-paced gym environment.