Bilingual Member Services Agent I (Fully Remote)

Vida Health; United States; Remote; USD 22,000 - 30,000; Part time

Job summary

Vida Health, a remote-first healthcare organization in the United States, seeks a seasonal Customer Service Representative to assist members with enrollment, questions, and app navigation. This remote role supports a fast-paced, member-focused environment with ongoing training and opportunities for extension based on performance.

The position requires 2–3 years of call center experience, fluent English and Spanish, and a high school diploma (Associate’s/Bachelor’s preferred).

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• Minimum 2-3 years of customer service or call center experience, preferably in healthcare.
• Fluent in verbal and written English and Spanish.
• Fast-paced, member-focused environment with ongoing training and professional development.
• This is a 3-month seasonal role with possible extensions based on business demand and performance.

Responsibilities

• Conduct outbound outreach and take inbound calls to assist members with enrollment, questions, and app navigation.
• Document all interactions accurately and elevate complex issues to appropriate departments.
• Meet and exceed inbound and outbound KPIs while supporting member satisfaction.

Skills

Customer service

Bilingual English/Spanish

Outbound calls

Call center

Education

High school diploma

Job description

• Conduct outbound outreach and take inbound calls to assist members with enrollment, questions, and app navigation.
• Document all interactions accurately and elevate complex issues to appropriate departments.
• Meet and exceed inbound and outbound KPIs while supporting member satisfaction.

Qualifications:

• High school diploma required; Associate's or Bachelor's degree preferred.
• Minimum 2-3 years of customer service or call center experience, preferably in healthcare.
• Fluent in verbal and written English and Spanish.
• Fast-paced, member-focused environment with ongoing training and professional development.
• This is a 3-month seasonal role with possible extensions based on business demand and performance.

Vida Health is a healthcare organization offering virtual health coaching and personalized programs to help members achieve their health goals. The company fosters a remote-first, member-focused culture and is committed to service excellence.