Bilingual Member Service Specialist

GreenState Insurance Services LLC; Des Moines (IA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Bilingual pay program

Monthly incentive opportunity

Progressive benefits package

Job summary

GreenState Credit Union in Des Moines, IA is seeking a Member Service Representative to deliver accurate, friendly service for daily transactions and inquiries. The MSR is the front line and faces members with integrity while upholding service standards.

The role emphasizes cash handling, product knowledge, and teamwork within a close-knit branch team. A bilingual pay program is offered for qualifying applicants, with standard weekday hours and a competitive hourly rate.

Qualifications

• High school diploma or GED required; bondable.
• Accuracy in cash handling and daily transaction recording.
• Excellent customer service with strong interpersonal skills and integrity.

Responsibilities

• Provide quality, responsive member service for transactions and inquiries.
• Explain products and services; refer to specialists as needed.
• Balance cash drawer and manage end-of-day procedures.
• Open/close procedures and ensure confidentiality of member info.

Skills

Interpersonal skills

High energy

Cash handling

Customer service

Product knowledge

Computer proficiency

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Spreadsheets

Word processing

Database applications

POS systems

Job description

GreenState Credit Union in Des Moines, IA is seeking a Member Service Representative to deliver accurate, friendly service for daily transactions and inquiries. The MSR is the front line and faces members with integrity while upholding service standards.

The role emphasizes cash handling, product knowledge, and teamwork within a close-knit branch team. A bilingual pay program is offered for qualifying applicants, with standard weekday hours and a competitive hourly rate.