Bilingual Member Service Representative (Teller)

U.S. Eagle Federal Credit Union; Albuquerque (NM); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

Disability insurance (short/long-term)

401(k) with company match

PTO 15 days first year

Paid holidays & birthday

Job summary

U.S. Eagle Federal Credit Union in Albuquerque is hiring multiple full-time and 3/4-time bilingual Member Service Representatives. You will assist members with their financial needs in English and Spanish while delivering our people-first approach.

Starting pay is $16.75 with bilingual differential. Benefits include health, dental and vision insurance, company-paid life and disability coverage, 401(k) with company match, and generous PTO/Holidays.

Qualifications

• Fluent in English and Spanish in a professional setting.
• High school diploma or GED.
• Excellent written and verbal communication; problem-solving.
• Good with numbers and detail; ten-key by touch; Windows proficiency.

Responsibilities

• Greet members at the branch and reference by name.
• Provide bilingual member service in English and Spanish.
• Process deposits, withdrawals, loan payments; sell money orders and cashier checks.
• Handle account tasks: address changes, debit cards, opening deposits.
• Answer inquiries and perform research as needed.
• Encourage use of self-service tools (Mobile Banking, ATMs, Online Banking).
• Refer products/services to assist members' financial goals; meet sales/service targets.
• Maintain compliance with policies and regulatory requirements (BSA).

Skills

Bilingual English/Spanish

Customer service

Attention to detail

Microsoft Windows

Education

High school diploma or GED

Job description

U.S. Eagle Federal Credit Union

Job Category

Banking & Investments

Overview

Description

US Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are an organization that quietly does the right thing in a world that cant stop talking about doing just that. At US Eagle, you can make a big impact and help create a world where people matter more than profit. As a Bilingual Member Service Representative, you will assist our membership with their financial needs while embodying our people-first approach in both English and Spanish.

We are hiring multiple full-time and 3/4-time bilingual positions and are looking for candidates that can work a flexible/variable schedule Monday through Saturday.

• Starting pay $16.75 with a potential for a higher starting wage based on experience.
• Bilingual differential will be paid for all hours worked.

We value our employees and offer generous benefits as a way of thanking our staff for their hard work and dedication to our members and our community.

• Medical, dental and vision insurance is available the first of the month following date of hire.
• Company paid basic life, short-term disability and long-term disability insurance.
• 401(k) retirement benefit that includes a company contribution and match.
• PTO Accrual (15 days off in the first year of employment).
• Paid federal holidays and paid birthday day off.

These are just a few of the great benefits our employees enjoy! For more detailed information please visit our Career Opportunities page and click theBenefits tab.

Essential Functions & Responsibilities:

• Personally greet each member as they enter the branch with an appropriate "Good Morning or Afternoon" and thanking them for coming in as they exit the branch, referring to them by name as often as possible. Must ask members to remove hats and sunglasses as they enter the building.
• Proficiently provide excellent member service to our members and potential members in both English and Spanish.
• Post and process member financial transactions; including but limited to, deposits, withdrawals and loan payments. Sell money orders and cashier checks to members; transfers amounts from member accounts as directed.
• Assist with member service requests which include but limited to address changes, debit card issuance and opening deposit accounts. Answer and resolve member inquiries. Conduct research on member accounts as required or requested.
• Perform a variety of miscellaneous tasks including typing, filing, completing title requests, computer input, answering phone calls and directing callers to the appropriate people.
• Encourage and educate members to use self-service conveniences including, but not limited to, Mobile Banking, Mobile Remote Capture, ATMs, and online banking to enhance their service experience.
• Identify and refer products and services that are appropriate in assisting the members financial success. Achieve all team and individual sale and service goals.
• Maintain in-depth knowledge of and comply with all department and security policies, procedures and federal regulations, including BSA requirements.
• Other duties as assigned.

Experience:

One month to twelve months of similar or related experience.

Education:

A high school education or GED.

Other Skills:

Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Excellent written and verbal, analytical, and problem-solving skills; and proficient in Windows environment and Microsoft productivity software.

• Required to fluently speak English and Spanish in a professional setting.