Hispanic Services Specialist

Blue Eagle Credit Union; Virginia (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus potential

Paid time off 160 hours/year

Paid holidays

Health insurance (free)

Telemedicine for team and family

401(k) with company match

Job summary

Blue Eagle Credit Union in Roanoke, VA seeks a Hispanic Services Specialist to serve as the primary contact for our Hispanic membership, delivering a welcoming environment and exceptional service in Spanish and English.

This 100% in-office position focuses on growing member relationships, answering inquiries in person or by phone, and handling transactions in Eagle Vision while adhering to credit union policies.

Qualifications

• High School diploma or GED required.
• Professional experience translating between Spanish & English.
• Minimum 1 year of customer engagement experience.
• Attention to detail and math skills expected.
• Engaging personality with strong communication and influencing abilities.
• Experience in sales/service environment preferred.
• Ability to be registered in the NMLS system.

Responsibilities

• Provide 5-Star member service experiences in bilingual Spanish/English.
• Grow the Credit Union through new members and expanding existing relationships using probing and interviewing skills.
• Respond to member inquiries by phone or in person.
• Process transactions accurately using Eagle Vision.
• Protect the credit union by collecting delinquent, negative, and fraudulent accounts professionally.
• Learn and follow credit union regulations, policies, and procedures.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Interviewing skills

Education

High School diploma or GED

Tools

NMLS

Google Workspace

Job description

Description

Hispanic Services Specialists serve as the Credit Union's primary contact for our Hispanic membership, in person and on the phone, and are responsible for creating a welcoming environment and an exceptional impression by offering solutions that help them see banking differently!

This position is 100% in office, within our Roanoke office area.

Key job functions include, but are not limited to:

• Providing 5-Star member service experiences using effective bilingual (Spanish/English) oral and written communication skills combined with strong influencing abilities
• Growing the Credit Union through the addition of new members and the expansion of existing member relationships using probing and interviewing skills
• Professionally responding to member inquiries by telephone and/or in person
• Accurately performing transactional and operational responsibilities through Eagle Vision
• Protecting the credit union against risk of loss by collecting delinquent, negative, and fraudulent accounts in a professional manner
• Becoming proficient in credit union regulations, policies, and procedures

Why join the top notch culture at Blue Eagle Credit Union:

• Quarterly BONUS earning potential
• Generous paid time off of 160 hours per year (4 weeks) starts accruing day 1
• Paid holidays equates to an additional 10 days off per year
• FREE health, dental, vision insurance
• FREE telemedicine services for all team members (and your immediate family)
• 401(k) plan with company match of 100% up to 6%
• Active wellness program with gym membership reimbursements and more!
• Ancillary benefits include cancer, critical illness, accident, and supplemental life insurances
• Health Savings Account option
• Dependent Care Flexible Spending Account
• Mental Health resources
• Community involvement opportunities provide an additional 8 hours of paid time off to serve
• Career development

Bilingual Team Members are eligible for differential pay fluency verification upon hire.

Requirements

• High School diploma or GED equivalent required
• Professional verbal and written experience translating between Spanish & English
• Minimum of 1 year experience fostering customer engagement
• Past experience in roles requiring attention to detail and math skills
• Engaging personality with strong communication skills with the ability to influence others
• Demonstrated ability to communicate information clearly and professionally over the phone and through digital channels
• Exposure to a sales and service environment; employment experience in sales and service environment preferred
• Ability to be registered in the Nationwide Mortgage Licensing System and Registry (NMLS)
• Functional experience with Google Applications: Docs, Sheets, Gmail, Calendar