Bilingual Assistant Branch Manager

U.S. Eagle Federal Credit Union; Albuquerque (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Company-paid life & disability

401(k) with company match

PTO 15 days in year 1

Paid federal holidays & birthday

Job summary

US Eagle Federal Credit Union in Albuquerque, NM is seeking a full-time, exempt Branch Manager to lead daily branch operations and deliver exceptional member service in English and Spanish.

Responsibilities include staffing, training, scheduling, compliance, and loan support, with flex scheduling Mon–Sat. The role offers a comprehensive benefits package and opportunities to impact the community.

Qualifications

• Fluent in English and Spanish in professional setting.
• High school diploma or GED required.
• Ability to operate basic office equipment and computer systems.

Responsibilities

• Greet members personally and reference them by name.
• Provide excellent member service in English and Spanish.
• Schedule and monitor daily branch activities using FMSI.
• Hire, train, direct, and evaluate staff; handle promotions and performance issues.
• Ensure branch operations meet internal policies and external regulations; perform audits.
• Explain services to members to generate business and promote positive relations.
• Assist with balancing daily transactions and processing loans as needed.
• Manage teller platform operations when assigned; supervise branch operations in manager's absence.
• Complete member follow-up the same day by email/phone.
• Perform other related duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Education

High school diploma or GED

Tools

FMSI

Job description

US Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are a place that quietly does the right thing in a world that can't stop talking about doing just that. At US Eagle, you can make a big impact and help us create a world where people matter more than profit.

We are hiring a fulll-time, exempt position and are looking for candidates that can work a flexible/variable schedule Monday through Saturday.

• Bilingual differential will be paid for all hours worked.

We value our employees and offer generous benefits as a way of thanking our staff for their hard work and dedication to our members and our community.

• Medical, dental and vision insurance is available the first of the month following date of hire.
• Company paid basic life, short-term disability and long-term disability insurance.
• 401(k) retirement benefit that includes a company contribution and match.
• PTO Accrual (15 days off in the first year of employment).
• Paid federal holidays and paid birthday day off.

These are just a few of the great benefits our employees enjoy! For more detailed information please visit our Career Opportunities page and click theBenefits tab.

Essential Functions & Responsibilities:

• Personally greet each member as they enter the branch with an appropriate "good morning or afternoon" and thank them for coming in as they exit the branch; referring to them by name as often as possible; ask members to remove hats and sunglasses as they enter the building.
• Proficiently provide excellent member service to our members and potential members in both English and Spanish.
• Utilize workforce optimization tools (such as FMSI) to schedule and monitor daily activities of branch personnel.
• Assist in the hiring, training, directing, and evaluation of employee performance; recommend promotions, transfers and salary adjustments; identify performance problems and provide necessary coaching and/or disciplinary actions, up to and including terminations.
• Responsible for branch operating results and controls relative to established objectives. Take appropriate steps to address unsatisfactory performance. Recommend and implement changes as appropriate to improve systems, policies, and procedures and to ensure optimum efficiency.
• Monitor branch activities for compliance within established Credit Union policies and regulations and take action to resolve any out-of-compliance issues. Perform branch audits.
• Review documents prepared by branch personnel to ensure compliance with organizational policies and procedures.
• Explain services to potential consumer and commercial account members to generate additional business and to promote positive public relations.
• Assist branch staff in balancing daily transactions; examine, evaluate, process loan applications as needed and resolve account-related concerns with members.
• Depending on location assigned, will manage the overall operation of the teller platform.
• Manage branch office in absence of the Branch Manager.
• Complete member follow-up within the same day by email, phone or other communication.
• Perform other related duties as assigned.

Experience:

Three years to five years of similar or related experience.

Education:

A high school education or GED.

Other Skills:

Able to operate a 10-key calculator, typewriter, and computer keyboard.

• Required to fluently speak English and Spanish in a professional setting.