Bilingual Financial Consultant

U.S. Eagle Federal Credit Union; Albuquerque (NM); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term disability

Long-term disability

401(k) with company match

PTO accrual (15 days first year)

Paid federal holidays

Birthday day off

Job summary

US Eagle Federal Credit Union is hiring two full-time bilingual positions (40 hours/week) with a flexible/variable schedule Monday through Saturday in Albuquerque, NM. Starting pay is $21.40 per hour, with bilingual differential for all hours worked and comprehensive benefits.

The role serves members in both English and Spanish, emphasizing service, sales, and financial guidance. As a local not-for-profit organization, US Eagle highlights a people-first approach, community impact, and

Qualifications

• One year to three years of similar or related experience.
• A high school education or GED.
• Fluent English and Spanish in a professional setting.

Responsibilities

• Greet members and reference them by name as they enter and exit the branch.
• Provide excellent member service in English and Spanish.
• Make follow-up calls to ensure member satisfaction and suggest products/services.
• Answer inquiries, resolve issues, and back up the Member Representative.
• Maintain knowledge of policies, procedures and regulations including BSA requirements.
• Encourage self-service options like Mobile Banking and online banking.
• Process routine and complex transactions, open accounts, interview for loans and credit cards, and route to underwriting.
• Develop new member relationships using needs-based guidance to meet financial goals.
• Understand and explain share insurance, regulatory rules, fiduciary accounts, and IRA requests.
• Provide professional service and resolve discrepancies timely.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Member service

Sales skills

Microsoft Office

Problem solving

Communication

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Job description

US Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are a place that quietly does the right thing in a world that can't stop talking about doing just that. At US Eagle, you can make a big impact and help us create a world where people matter more than profit.

We are hiring two full-time bilingual positions (40 hours/week) and are looking for candidates that can work a flexible/variable schedule Monday through Saturday.

• Starting pay $21.40 with a potential for a higher starting wage based on experience.
• Bilingual differential will be paid for all hours worked.

We value our employees and offer generous benefits as a way of thanking our staff for their hard work and dedication to our members and our community.

• Medical, dental and vision insurance is available the first of the month following date of hire.
• Company paid basic life, short-term disability and long-term disability insurance.
• 401(k) retirement benefit that includes a company contribution and match.
• PTO Accrual (15 days off in the first year of employment).
• Paid federal holidays and paid birthday day off.

These are just a few of the great benefits our employees enjoy! For more detailed information please visit our Career Opportunities page and click the Benefits tab.

Essential Functions & Responsibilities:

• Personally greet each member as they enter the branch with an appropriate "Good Morning or Afternoon" and thanking them for coming in as they exit the branch, referring to them by name as often as possible. Must ask members to remove hats and sunglasses as they enter the building.
• Proficiently provide excellent member service to our members and potential members in both English and Spanish.
• Make appropriate follow-up calls to members to ensure member satisfaction. Offer additional products and services that meet their needs.
• Answer and resolve member inquiries and conduct research on member accounts as required or requested. Serve as a backup to the Member Representative.
• Maintain in-depth knowledge of and comply with all department and security policies, procedures and federal regulations; including BSA requirements.
• Encourage and educate members to use self-service conveniences including but not limited to Mobile Banking, Mobile Remote Capture, ATMs and on-line banking to enhance their service experience.
• Process routine and complex transactions in accordance with established credit union procedures and performance standards. Open new share accounts, interview members requesting consumer loans and credit cards. Explain loan procedures, obtain necessary documentation, complete applications and route to the underwriting team.
• Establish new credit union relationships by utilizing a needs-based approach to provide products and services appropriate for the member's financial needs. Provide guidance to assist members to reach their long-term financial goals.
• Possess a high-level understanding of NADA reports, loan-to-value, GAP coverage, Mechanical Breakdown coverage, Credit Life and Disability coverage and simple interest calculations.
• Demonstrate a high-level of courtesy and efficiency while continuously exceeding service expectations. Achieve all team and individual sales and service goals.
• Understand and explain NCUA share insurance, basic regulatory rules and compliance issues to members. Open and have knowledge of Fiduciary accounts and fraud/forgery procedures. Redeem U.S. Savings Bonds. Provide Notary services and assist members with all IRA requests.
• Provide informed, friendly, professional, personal and accurate service and support to all members and associates. Resolve any discrepancies in a timely manner.
• Other duties as assigned.

Experience:

One year to three years of similar or related experience.

Education:

A high school education or GED.

Other Skills:

• Excellent written and verbal, analytical and problem-solving skills.
• Proficient in Windows environment and Microsoft productivity software.
• Excellent member service and sales skills.
• Knowledgeable of financial service products and lending policies and procedures.
• Possess working knowledge and understanding of cross-selling techniques.
• The ability to accurately evaluate credit bureau reports and notate cross-sell opportunities.
• Must be able to work accurately and efficiently under pressure and in a fast-paced environment.
• Must be Bondable.
• The ability to meet established sales and service goals as required.
• Required to fluently speak English and Spanish in a professional setting.