Bilingual Member Loyalty Rep (English/Spanish) - Outreach

Oportun; Houston (TX); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

EAP, Life and Disability insurance

8 paid hours (VTO)

401(k) retirement savings

Travel Assistance

Paid Training

Growth opportunities

Opportunity to positively impact your 

Company benefits vary by location

Job summary

Oportun in Houston, TX is seeking a Bilingual English and Spanish Member Loyalty Representative (R14343). You will greet members, process transactions, and educate on affordable financial services while supporting outreach in stores and communities.

The role emphasizes customer service, outreach at events, and teamwork with a focus on meeting daily goals. The position is part-time with hourly compensation and benefits; weekend availability is required.

Qualifications

• Must be bilingual (English/Spanish).
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
• Must have regular, reliable, and predictable attendance.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
• Ability to organize and file paper documents.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Engage in outreach efforts more than 50% of the time at Oportun locations, partner locations and community events to educate potential members about Oportun’s services.
• Light housekeeping to keep the work area and store location inviting and presentable.
• Use a computer intermittently (3–6 hours per day) for administrative tasks and servicing members.
• Stand while assisting members; sitting allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations within a reasonable commuting distance as part of standard job duties.

Skills

bilingual English/Spanish

outgoing

sales-focused

customer service

weekends availability

attendance

outdoor work

lift 25 pounds

basic computer skills

office equipment

organizing documents

Job description

Oportun in Houston, TX is seeking a Bilingual English and Spanish Member Loyalty Representative (R14343). You will greet members, process transactions, and educate on affordable financial services while supporting outreach in stores and communities.

The role emphasizes customer service, outreach at events, and teamwork with a focus on meeting daily goals. The position is part-time with hourly compensation and benefits; weekend availability is required.