Bilingual Member Experience Specialist

Resource One Credit Union; Mesquite (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Resource One Credit Union in Mesquite, TX seeks a Member Experience Advisor to engage prospective and current members, open accounts, promote products, and educate on policies. The role emphasizes courteous service and accurate resolution of member requests.

The position requires 1+ years of teller experience, bilingual Spanish, and the ability to pass background checks. You will handle daily transactions, loan assistance, and vault duties in a customer-focused environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years’ Member Experience Representative/Teller experience required.
• Successfully pass the background screening process.
• Bilingual (Spanish) required.

Responsibilities

• Assist members with opening new personal and business accounts, process changes to existing accounts, and provide onsite support for credit/debit card issues.
• Open new member accounts, business accounts and process changes to existing accounts.
• Ensure that members are informed of the policies of, and the services provided by the Credit Union.
• Verify and balance transactions and cash totals.
• Process wire transfers, IRA/CD deposits and withdrawals.
• Open and close computer terminal accounts daily.
• Monitor deposit amounts and examine documents for endorsement and negotiability.
• Detect and resolve discrepancies promptly.
• Assist with loan processing and posting loan payments.
• Assist with vault duties.
• Maintain privacy of member account information.
• Provide backup support and guidance to Representatives, Advisors and Agents as needed.
• Keep a clean, organized work area and a professional appearance.
• Provide feedback to supervisor of any significant problems or concerns.
• Complete required reports and records accurately and promptly.
• Attend meetings as required.
• Complete other duties as assigned.

Skills

Policies & procedures

Math & problem solving

Communication skills

Customer service

Credit union operations

10-key

Discretion & confidentiality

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Resource One Credit Union in Mesquite, TX seeks a Member Experience Advisor to engage prospective and current members, open accounts, promote products, and educate on policies. The role emphasizes courteous service and accurate resolution of member requests.

The position requires 1+ years of teller experience, bilingual Spanish, and the ability to pass background checks. You will handle daily transactions, loan assistance, and vault duties in a customer-focused environment.