Bilingual Member Experience Specialist

R1cu; Garland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Resource One Credit Union in Garland, TX is seeking a Member Experience Advisor to assist members with account openings, answer questions, promote products, and ensure accurate service while safeguarding member information.

The role requires 1+ years of Member Experience Representative or Teller experience, a high school diploma, and Spanish bilingual ability. The position emphasizes excellent customer service and compliance with credit union policies.

Qualifications

• High school diploma or equivalent.
• 1+ years’ Member Experience Representative/Teller experience required.
• Successfully pass the background screening process.
• Bilingual (Spanish)

Responsibilities

• Assist members with opening new personal and business accounts, process changes to existing accounts, and provide onsite support for credit/debit card issues.
• Open new member accounts, business accounts and process changes to existing accounts.
• Ensure that members are informed of the policies of and services provided by the Credit Union.
• Verify and balance transactions and cash totals.
• Process wire transfers, IRA/CD deposits and withdrawals.
• Open and close computer terminal accounts daily.
• Monitor deposit amounts and examine documents for endorsement and negotiability.
• Detect and resolve discrepancies promptly.
• Assist with loan processing and posting loan payments.
• Assist with vault duties.
• Maintain privacy of member account information.
• Provide backup support and guidance to Representatives, Advisors and Agents as needed.

Skills

Customer service

Communication

Problem solving

Spanish (bilingual)

multitask

Education

High school diploma

Tools

Microsoft Office

10-key

Job description

Resource One Credit Union in Garland, TX is seeking a Member Experience Advisor to assist members with account openings, answer questions, promote products, and ensure accurate service while safeguarding member information.

The role requires 1+ years of Member Experience Representative or Teller experience, a high school diploma, and Spanish bilingual ability. The position emphasizes excellent customer service and compliance with credit union policies.