Bilingual Member Care Specialist I

Advia Credit Union; Michigan; Hybrid; USD 46,019,000 - 55,217,000; Full time

Benefits offered by this job

Bilingual premium

Health insurance

Dental & Vision insurance

401(k) match

Paid time off

Paid holidays

Tuition reimbursement

Telemedicine

EAP

Job summary

Advia Credit Union in the United States (Michigan) is seeking a Member Contact Specialist for a full-time, hybrid role. You will handle incoming calls, answer member questions, service accounts, and recommend products to meet member needs while delivering an exceptional experience.

Bilingual premium is offered for Spanish proficiency, with proficiency testing required. Advia provides a comprehensive benefits package including health insurance, retirement plan with company match, PTO, holidays,

Qualifications

• Willingness to learn and desire to be coached.
• Strong communication skills.
• Ability to ask questions for clarification.
• Patience.
• Customer service experience is strongly preferred.
• Team-centered mentality.
• A passion for helping people.

Responsibilities

• Provide outstanding service and support to members and colleagues.
• Answer member questions, service accounts, and recommend products and services.
• Receive incoming calls and offer solutions to fulfill caller needs.
• Be the voice of Advia and ensure an exceptional member experience.

Skills

Customer service

Communication skills

Willingness to learn

Job description

Advia Credit Union in the United States (Michigan) is seeking a Member Contact Specialist for a full-time, hybrid role. You will handle incoming calls, answer member questions, service accounts, and recommend products to meet member needs while delivering an exceptional experience.

Bilingual premium is offered for Spanish proficiency, with proficiency testing required. Advia provides a comprehensive benefits package including health insurance, retirement plan with company match, PTO, holidays,