Bilingual Medical Receptionist

American Family Care Rowlett; Rowlett (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Flexible schedule

Great small business work environment

Job summary

American Family Care is seeking a front desk medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help manage patient flow and provide positive patient relations in a fast-paced clinic.

Responsibilities include greeting patients, completing registrations, updating records, handling payments, and ensuring accurate documentation. Spanish bilingual preferred and experience in a medical clerical role is a plus.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge and accurate data entry.

Responsibilities

• Check patients in/out by verifying insurance and collecting payments.
• Greet patients, gather paperwork, and verify identifications.
• Register patients, update records, and verify insurance in a timely manner.
• Process patient payments and address billing issues.
• Provide excellent customer service and assist with follow-up appointments.

Skills

Customer service

Attention to detail

Verbal communication

Phone manners

Cash handling

Education

High School diploma or equivalent

Tools

MS Office

Job description

Benefits

• Training & development
• Competitive salary
• Flexible schedule

Benefits/Perks

• Great small business work environment
• Flexible scheduling

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned
• Spanish bilingual preferred

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.