Medical Receptionist

American Family Care, Inc.; Orlando (FL); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Small company environment

Flexible scheduling

Paid time off

Health insurance

Dental insurance

Retirement plan

Résumé du poste

American Family Care, Inc. seeks a frontline medical office clerk to support patient check-in/check-out, verify insurance, collect payments, and maintain accurate records. The role emphasizes friendly patient service and efficient clerical workflow.

The position involves greeting patients, handling registrations, updating insurance details, and supporting billing processes in a fast-paced clinic environment.

Qualifications

• High School diploma or equivalent required.
• Previous medical clerical experience preferred.
• Strong attention to detail and accurate data entry.

Responsabilités

• Check patients in and out, verify insurance, and collect payments.
• Maintain patient records and accounts, ensuring accurate documentation.
• Greet patients and collect initial paperwork and IDs/insurance cards.
• Register patients and update records; verify insurance timely and accurately.
• Balance daily charges and handle cash, checks, and card transactions.
• Respond to patient needs with excellent customer service and assist with follow-up appointments.

Connaissances

Customer service

Attention to detail

Phone manners

Data entry

Formation

High School diploma or equivalent

Outils

Microsoft Office

Description du poste

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.