Bilingual Medical Receptionist

Family First Health; Pennsylvania; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Bilingual Medical Receptionist to join their team. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional customer service. As a Medical Receptionist, you will be the first point of contact for patients, responsible for greeting them, managing appointments, and ensuring accurate information collection. This opportunity offers a supportive work environment that values growth and work-life balance, making it an excellent choice for those looking to advance their careers in healthcare. If you are organized, detail-oriented, and bilingual, this position could be an ideal fit for you.

Benefits

3 Weeks of Accrued Paid Vacation

9 Days Accrued Paid Sick Leave

4 Personal Days

Paid Time Off on Holidays

Short/Long Term Disability

Life Insurance

403(b) Retirement Plan

Tuition Reimbursement Opportunities

Attention to work-life balance

Opportunity for growth and advancement

Qualifications

• Bilingual proficiency in Spanish and English is essential for this role.
• Strong customer service and organizational skills are required.

Responsibilities

• Greet and register patients, ensuring accurate information collection.
• Maintain confidentiality and provide excellent customer service.
• Schedule and manage patient appointments effectively.

Skills

Bilingual (Spanish and English)

Customer Service Skills

Organizational Skills

Critical Thinking

Attention to Detail

Communication Skills

Education

High School Diploma or GED

Tools

athenahealth

Microsoft Office Applications

Job description

Family First Health is seeking a Bilingual Medical Receptionist for our Hannah Penn school based location. We are looking for an individual who is bilingual, proficient in speaking both Spanish and English. Candidates should have a working knowledge of medical terminology and be computer proficient. As a Medical Receptionist at Family First Health, candidates should have a positive and outgoing personality with excellent customer service skills and strong organizational skills.

This position is more than just a job, it’s an opportunity to learn and grow with a terrific team. We’re dedicated to offering trustworthy medical services and care. The Medical Receptionist position will play a large role in that. If this sounds like a good fit, we would love to hear from you.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and registers patients collecting, within athenahealth, accurate demographic, insurance information, and first time Self Declare for the reduced fee program in accordance with established policies and procedures.
• Maintains confidentiality of medical information and assists patients by delivering excellent customer service while ensuring problem resolution.
• Reviews and prints provider schedules for the following day.
• Prepares for next day appointments by reviewing and arranging documents for the following: patient demographics, insurance information, necessary forms and performs pre-visit eligibility tasks.
• Schedules patient appointments within established scheduling guidelines.
• Staffs the front desk and works with other staff to ensure full coverage of all responsibilities.
• Answers telephones, routes callers, takes messages, and provides routine information to callers.
• Performs various tasks related to end of day and reconciliation of cash drawers.
• Maximizes collections at time of service to patients.
• Researches billing related questions and problems for patients, with assistance of the billing department.
• Demonstrates a working knowledge of health insurances and payer types.
• Processes and classifies documents in the clinical inbox in athenahealth.
• Schedules and reschedules appointments in the workflow dashboard in athenahealth, following established scheduling guidelines.
• Collects, sorts, and distributes mail for the offices.
• Processes forms and documents received from patients within a timely manner.
• Follows release of information process, preparing paper charts for HealthPort representatives as needed.
• Complies with all HIPAA rules and regulations.
• Documents patient complaints and incidents as necessary.
• Attends and actively participates in departmental/organizational meetings as required.
• Performs all other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• High School Diploma or GED, or any equivalent combination of training and experience
• Knowledge of computer software applications (Microsoft Office Applications, others)
• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes
• Skill in operating office equipment
• Ability to work in, and respond to demanding environment
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
• Ability to articulate and advocate Family First Health’s mission and values
• Ability to maintain required clearances

Employee Benefits

• 3 Weeks of Accrued Paid Vacation accrued per year
• 9 Days Accrued Paid Sick Leave Time accrued per year
• 4 Personal Days provided per calendar year
• Paid Time Off on Holidays
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work-life balance
• Opportunity for growth and advancement
• And More!

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