Bilingual Medical Office Front Desk Specialist

DHR Health; Brownsville (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

DHR Health in Brownsville, TX is seeking a Clinic Office Specialist (FT, days) to support the RMF Clinic. You will work at the front desk, greet patients, verify demographics, schedule appointments, and assist with billing and insurance verification to ensure smooth patient flow.

The ideal candidate has at least 2 years of receptionist experience, strong customer service and communication skills, and bilingual English/Spanish.

Qualifications

• High School diploma or GED preferred.
• Minimum 2 years receptionist experience.
• Billing and insurance verification knowledge preferred.
• Proficient in Microsoft Office; strong written and verbal communication.
• Bilingual English/Spanish required.

Responsibilities

• Working front desk, greet patients and visitors; provide excellent customer service.
• Greet patients to the practice in a warm and friendly manner.
• Respect and maintain privacy and dignity of patients; assure confidentiality.
• Register patients and document registrations at the desk.
• Answer and direct phone calls in a busy office.
• Schedule appointments for new and established patients; note cancellations.
• File faxed information in charts for review by provider.
• Proficient use of Lobby software for patient throughput and satisfaction.
• Retrieve and file medical records as needed.
• Collect co-pays and manage payments when required.
• Enter charges and daily balancing as needed.

Skills

Customer service

Interpersonal skills

Bilingual English/Spanish

Microsoft Office

Verbal communication

Education

High School / GED

Tools

EMR software

Office software

Job description

DHR Health in Brownsville, TX is seeking a Clinic Office Specialist (FT, days) to support the RMF Clinic. You will work at the front desk, greet patients, verify demographics, schedule appointments, and assist with billing and insurance verification to ensure smooth patient flow.

The ideal candidate has at least 2 years of receptionist experience, strong customer service and communication skills, and bilingual English/Spanish.