Bilingual Medical Office Coordinator | Front Desk Lead

Virginia League for Planned Parenthood; Virginia Beach (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k matching

Employer sponsored life insurance

9 paid holidays per year

Paid Time Off

Employer Assistance Program

Job summary

Virginia League for Planned Parenthood in Virginia Beach seeks a full-time Medical Office Coordinator to support reception, front desk and medical office functions in a busy health center. This role serves as the first in-person contact, ensuring a warm welcome and efficient first encounter.

Responsibilities include greeting patients, registering patients, verifying insurance, processing payments, maintaining records in EPIC, and coordinating appointments.

Qualifications

• Medical office experience preferred.
• High school diploma or equivalent required.
• Bilingual English/Spanish encouraged.

Responsibilities

• Perform opening and closing procedures for medical office area and maintain waiting room appearance.
• Ensure inventory of office supplies and visit forms for day-to-day operations.
• Conduct pre-visit schedule audits including demographic and insurance accuracy in EMR (EPIC).
• Greet patients and visitors in a welcoming and efficient manner.
• Register patients, verify insurance, collect payments, and process forms for financial assistance.
• Provide information about VLPP schedules and services and schedule appointments.
• Maintain cash control and records of client payments; perform end-of-shift procedures.
• Handle clinic paperwork, triage messages, faxes, mail, and record requests.
• Assist with patient follow-up and achieve customer service and revenue goals.
• If bilingual, provide interpretation/translation as needed.

Skills

Medical office experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

Virginia League for Planned Parenthood in Virginia Beach seeks a full-time Medical Office Coordinator to support reception, front desk and medical office functions in a busy health center. This role serves as the first in-person contact, ensuring a warm welcome and efficient first encounter.

Responsibilities include greeting patients, registering patients, verifying insurance, processing payments, maintaining records in EPIC, and coordinating appointments.