Bilingual Medical Front Desk Specialist (ASC)

AGAPE PAIN MANAGEMENT & ANESTHESIA; Las Cruces (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

AGAPE PAIN MANAGEMENT & ANESTHESIA in Las Cruces, NM is seeking a bilingual Medical Front Office Receptionist to greet patients, check them in, manage scheduling, verify demographics and insurance, and collect payments with accuracy. You will maintain organized records and ensure HIPAA compliance.

The ideal candidate is highly organized, customer-focused, and able to work independently or as part of a team, with fluency in Spanish and English to assist diverse patients.

Qualifications

• Experience in a medical front desk or surgery center preferred.
• Bilingual Spanish/English required.
• Proficient with basic computer programs including Microsoft Office.
• Strong customer service and interpersonal skills.
• Ability to maintain patient confidentiality (HIPAA).

Responsibilities

• Greet and check in patients professionally and maintain a welcoming front desk environment.
• Verify demographics, contact information, insurance information, and responsible-party information.
• Obtain copies of insurance cards, photo identification, and any required patient documentation.
• Ensure all required registration, consent, financial, and facility forms are completed and signed prior to the procedure.
• Verify that scheduled patients are properly entered into the ASC system and that demographic and insurance information is accurate.
• Review the daily surgery/procedure schedule and prepare necessary paperwork prior to patient arrival.
• Communicate patient arrivals, cancellations, late arrivals, and schedule changes to clinical staff.
• Collect patient responsibility amounts, including copays, deductibles, coinsurance, and other amounts due when instructed.
• Process payments accurately and provide receipts to patients.
• Maintain accurate documentation of payments and reconcile front desk collections as required.
• Answer incoming telephone calls, route calls appropriately, and take accurate messages.
• Communicate professionally with patients, family members, physician offices, vendors, and other healthcare facilities.
• Coordinate with the clinic regarding missing patient information, orders, authorizations, clearances, or other documentation needed for scheduled procedures.
• Monitor the lobby/waiting area and communicate appropriately with patient family members and responsible drivers regarding patient status and facility procedures.
• Confirm that patients have an appropriate responsible adult/driver when required for discharge.
• Maintain patient confidentiality and comply with HIPAA requirements at all times.
• Scan, upload, file, and organize patient documents in the appropriate system.
• Assist with medical record requests and ensure appropriate authorization is obtained before releasing information.

Skills

Customer service

Organizational skills

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

AGAPE PAIN MANAGEMENT & ANESTHESIA in Las Cruces, NM is seeking a bilingual Medical Front Office Receptionist to greet patients, check them in, manage scheduling, verify demographics and insurance, and collect payments with accuracy. You will maintain organized records and ensure HIPAA compliance.

The ideal candidate is highly organized, customer-focused, and able to work independently or as part of a team, with fluency in Spanish and English to assist diverse patients.