Bilingual Front Desk Specialist - Ambulatory Surgery

AGAPE PAIN MANAGEMENT & ANESTHESIA; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

AGAPE PAIN MANAGEMENT & ANESTHESIA is seeking a bilingual Medical Front Office Receptionist to join our Las Cruces clinic. You will greet patients, check them in, manage the schedule, verify demographics and insurance, and coordinate with staff to ensure smooth operations.

You will also answer phones, handle documentation, collect payments, and maintain accurate medical records while upholding HIPAA guidelines.

Qualifications

• Strong customer service skills.
• Excellent organizational skills.
• Attention to detail.
• Familiarity with basic computer programs (Microsoft Office).
• Previous medical office or surgery center experience desired.
• Applicants must be bilingual Spanish/English.

Responsibilities

• Greet and check in patients professionally and maintain a welcoming front desk.
• Verify patient demographics, insurance, and contact information.
• Obtain copies of insurance cards and IDs, and required documentation.
• Ensure forms are completed and signed before procedures.
• Enter patients into the ASC system with accurate details.
• Prepare paperwork for scheduled procedures and review daily schedule.
• Communicate arrivals, cancellations, and schedule changes to staff.
• Collect patient payments and provide receipts; reconcile front desk collections.
• Answer and route incoming calls; take accurate messages.
• Maintain confidentiality and HIPAA compliance.
• Scan, upload, and organize patient documents; handle records requests.

Skills

Customer service

Organizational skills

Attention to detail

Bilingual Spanish/English

Medical office experience

Tools

Microsoft Office

Job description

AGAPE PAIN MANAGEMENT & ANESTHESIA is seeking a bilingual Medical Front Office Receptionist to join our Las Cruces clinic. You will greet patients, check them in, manage the schedule, verify demographics and insurance, and coordinate with staff to ensure smooth operations.

You will also answer phones, handle documentation, collect payments, and maintain accurate medical records while upholding HIPAA guidelines.