Bilingual Medical Front Desk & Patient Concierge

US Foot & Ankle Specialists; Omaha (NE); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)?

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is hiring a friendly Medical Front Desk Receptionist to join our busy clinic. As the first point of contact, you will create a positive patient experience and support daily office operations.

The role requires 2+ years of medical admin support, familiarity with health insurance processes, and excellent customer service. Bilingual Spanish preferred; on-site in Omaha, NE with HIPAA compliance throughout daily duties.

Qualifications

• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, including pre-authorization, insurance verification, CPT codes and ICD-9/ ICD-10 coding preferred.
• Ability to maintain confidentiality and uphold HIPAA compliance at all times.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update existing patient demographics and financial information.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items.
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments.
• Prepare and process daily reports, deposit slips, and upload financial records to shared files.

Skills

Customer service

Communication

Multi-tasking

HIPAA compliance

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

US Foot & Ankle Specialists is hiring a friendly Medical Front Desk Receptionist to join our busy clinic. As the first point of contact, you will create a positive patient experience and support daily office operations.

The role requires 2+ years of medical admin support, familiarity with health insurance processes, and excellent customer service. Bilingual Spanish preferred; on-site in Omaha, NE with HIPAA compliance throughout daily duties.