Patient-Focused Front Desk Coordinator

PrimeCare Orthotics & Prosthetics; Las Cruces (NM); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

PrimeCare Orthotics & Prosthetics in Las Cruces, NM seeks a dependable Front Office Receptionist to be the first point of contact for patients and ensure smooth daily front-office operations. The role involves greeting patients, scheduling, checking in/out, collecting copays, maintaining records, and coordinating with clinical staff while upholding patient confidentiality.

Excellent organizational and communication skills, bilingual English/Spanish preferred, and a professional, compassionate

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, customer service, or medical-office experience preferred.
• Strong telephone etiquette and customer-service skills.
• Excellent organization, communication, and time-management skills.
• Comfortable using computers, electronic medical records, email, and standard office equipment.
• Ability to multitask and remain professional in a busy medical-office environment.
• Dependable, punctual, detail-oriented, and able to work well as part of a team.
• Bilingual English/Spanish is strongly preferred.

Responsibilities

• Greet patients and visitors in a welcoming and professional manner.
• Answer and direct incoming telephone calls.
• Check patients in and out and verify demographic and insurance information.
• Collect copayments, balances, and required patient forms.
• Schedule and confirm patient appointments.
• Monitor the front desk and maintain an organized reception area.
• Scan, upload, and accurately file documents in patient records.
• Communicate with patients, clinical staff, referral sources, and insurance representatives.
• Assist with obtaining prescriptions, referrals, medical records, and other required documentation.
• Protect patient confidentiality and follow HIPAA requirements.
• Complete assigned tasks accurately and within established deadlines.
• Provide general administrative support to the clinic team.

Skills

Telephone etiquette

Customer service

Organization

Time management

Communication

Bilingual EN/ES

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

PrimeCare Orthotics & Prosthetics in Las Cruces, NM seeks a dependable Front Office Receptionist to be the first point of contact for patients and ensure smooth daily front-office operations. The role involves greeting patients, scheduling, checking in/out, collecting copays, maintaining records, and coordinating with clinical staff while upholding patient confidentiality.

Excellent organizational and communication skills, bilingual English/Spanish preferred, and a professional, compassionate