Bilingual Medical Receptionist: Patient Care & Admin

CenterWell; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care in the Orlando area is seeking a Medical Receptionist to handle incoming calls, visit coordination, and basic front desk tasks. You will route inquiries, greet visitors, and support a busy healthcare team while maintaining accuracy and confidentiality.

The role requires a high school diploma, healthcare front desk experience, strong customer service, and bilingual English/Spanish communication.

Qualifications

• High School Diploma or GED required.
• 1 year+ healthcare front desk experience with strong customer service.
• Passion for improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Knowledge of Medical Terminology.
• Bilingual (English/Spanish).
• Experience with EMR Systems (Electronic Medical Records).

Responsibilities

• Operate a switchboard or multi-line phone and maintain long distance call logs.
• Take and distribute accurate messages.
• Greet visitors and determine the nature of their visit, issue visitor passes and logs.
• Alert appropriate party of visitor arrival or direct visitors to appropriate office or employee.
• Respond to routine inquiries from internal or external sources (location, hours, phone numbers, email).
• Arrange administrative tasks such as booking meeting rooms, typing, mail distribution, and courier handling.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Medical Terminology

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EMR Systems

MS Office

Job description

CenterWell Senior Primary Care in the Orlando area is seeking a Medical Receptionist to handle incoming calls, visit coordination, and basic front desk tasks. You will route inquiries, greet visitors, and support a busy healthcare team while maintaining accuracy and confidentiality.

The role requires a high school diploma, healthcare front desk experience, strong customer service, and bilingual English/Spanish communication.