Bilingual Dental Front Desk & Call Center Operator

St. John's Community Health; Gardena (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

St. John’s Community Health in Gardena, CA, is seeking a professional receptionist to serve as the first point of contact for patients.

The role requires bilingual communication, strong telephone skills, and the ability to manage a multi-line switchboard while providing accurate information about services offered. The ideal candidate will schedule appointments, handle messages promptly, and support clinic operations with clerical tasks.

Qualifications

• High School diploma or equivalent required.
• One year experience operating a multi-line telephone or switchboard.
• Bilingual proficiency required.
• Demonstrates good organizational skills.

Responsibilities

• Direct incoming calls to department heads.
• Provide general information on services to patients.
• Take messages for all employees promptly.
• Use a six-line phone system to maintain call flow.
• Maintain high level of organization and attention to detail.
• Utilize advanced phone techniques for patient service.
• Schedule patient appointments and reminders for dental patients.
• May schedule appointments for patients and specialty care.
• Perform receptionist and clerical duties such as filing and answering phones.
• Handle duties as assigned by staff and Clinic Manager.
• Make outbound calls to book appointments, reminders, retention, or as directed.

Skills

Bilingual

Good organizational skills

Education

High School or Equivalent

Tools

Multi-line telephone/Switchboard

Job description

St. John’s Community Health in Gardena, CA, is seeking a professional receptionist to serve as the first point of contact for patients.

The role requires bilingual communication, strong telephone skills, and the ability to manage a multi-line switchboard while providing accurate information about services offered. The ideal candidate will schedule appointments, handle messages promptly, and support clinic operations with clerical tasks.