Bilingual Medical Front Desk Coordinator (Part-Time)

Genesis Orthopedics & Sports Medicine; Joliet (IL); On-site; USD 22,000 - 30,000; Part time

Job summary

Genesis Orthopedics & Sports Medicine is seeking a dynamic Front Desk Receptionist for a part-time, on-site role in Oak Brook, IL (travel to Joliet/Aurora as needed). Responsibilities include patient check-in/check-out, insurance verification, scheduling, and administrative support. Prior orthopedic front desk and Epic EHR experience are valued. Fluent English and Spanish required.

The position emphasizes a welcoming patient experience, with tentative 2-3 days per week schedule and on-site work.

Qualifications

• Minimum 2 years in a medical front desk or customer service (medical office experience required).
• Insurance verification experience required.
• Fluent English and Spanish for patient interaction.
• Epic EHR experience preferred.
• Orthopedic front desk experience preferred.

Responsibilities

• Greet and assist patients in alignment with our Mission and Values.
• Perform patient check-in/check-out, ensuring prior authorizations, accurate guarantor information, and all required paperwork are completed.
• Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
• Schedule, confirm, and follow up on appointments and visits.
• Maintain accurate patient records and documentation.
• Collaborate with on-site clinical teams and off-site support staff.
• Keep the front desk area clean, organized, and patient-ready.
• Assist clinical staff with administrative tasks as needed.

Skills

Insurance verification

English

Spanish

Organizational skills

Multitasking

Scheduling systems

Education

High school diploma

Associate degree

Tools

Epic EHR

Job description

Genesis Orthopedics & Sports Medicine is seeking a dynamic Front Desk Receptionist for a part-time, on-site role in Oak Brook, IL (travel to Joliet/Aurora as needed). Responsibilities include patient check-in/check-out, insurance verification, scheduling, and administrative support. Prior orthopedic front desk and Epic EHR experience are valued. Fluent English and Spanish required.

The position emphasizes a welcoming patient experience, with tentative 2-3 days per week schedule and on-site work.