Bilingual Medical Customer Service Specialist (EN/ES)

Ultimate Staffing Services; St. George (VT); On-site; USD 19,000 - 28,000; Full time

Job summary

Ultimate Staffing Services in Saint George, Utah, seeks a Bilingual Medical Customer Service Representative to support patients by scheduling health screenings, answering questions, and delivering exceptional service in English and Spanish.

The role requires handling high volumes of calls, maintaining accurate records, and cooperating with healthcare partners to ensure smooth daily operations while upholding compliance standards.

Qualifications

• Bilingual English and Spanish required for daily interactions with patients.
• Experience in medical customer service, healthcare scheduling, or call center preferred.
• Excellent verbal and written communication is essential.
• Comfortable handling a high volume of calls and inquiries.
• Proficient with Microsoft Office and standard office tools.
• Strong organizational and multitasking abilities; healthcare familiarity a plus.

Responsibilities

• Make outbound calls to schedule patients for health screenings.
• Provide customer service in English and Spanish.
• Respond to patient inquiries via phone, email and other channels.
• Assist patients with appointment scheduling and questions.
• Maintain accurate patient records and update information as needed.
• Communicate professionally with patients and healthcare partners.
• Collaborate with team to support daily operations and patient needs.
• Ensure compliance with company policies and healthcare regulations.
• Maintain a positive, professional, patient-focused approach.

Skills

Bilingual English/Spanish

Strong communication

Organizational skills

Multitasking

Problem-solving

Call handling

Tools

Microsoft Office

Office applications

Job description

Ultimate Staffing Services in Saint George, Utah, seeks a Bilingual Medical Customer Service Representative to support patients by scheduling health screenings, answering questions, and delivering exceptional service in English and Spanish.

The role requires handling high volumes of calls, maintaining accurate records, and cooperating with healthcare partners to ensure smooth daily operations while upholding compliance standards.