Medical Call Center Rep

HealthFirst Family Care Center, Inc.; Fall River (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Retirement contributions

FSAs

Tuition reimbursement

Continuing education credits

Employee discounts

Referral program

Job summary

HealthFirst Family Care Center, Inc. is seeking a professional and motivated full-time Medical Call Center Rep to join our fast-paced medical team.

The role handles incoming calls, verifies demographics, schedules appointments, and provides information about services offered by HealthFirst. Qualified candidates typically have a High School Diploma, ERP-related experience, and bilingual skills (English/Spanish/Portuguese) preferred.

Qualifications

• Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
• Must have a minimum of a High School Diploma or equivalent.
• Health Information, Medical Office or Medical Secretary certificate preferred.
• Experience working with Electronic Medical Records preferred.

Responsibilities

• Answer incoming calls utilizing Health Center policies to solve patient issues and direct calls as needed.
• Verify patient demographic information; schedule, cancel and reschedule appointments.
• Provide general information about HealthFirst via the telephone, including hours of operation and services provided.

Skills

Customer service

Bilingual EN/ES/PT

Telephone etiquette

Medical office experience

EMR experience

Education

High School Diploma or equivalent

Health Information/Medical Office certificate preferred

Tools

EMR software

Job description

Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. “The Heart of Our Community” provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care. We are currently seeking a professional and motivated full-time Medical Patient Service Rep that enjoys working with culturally diverse children and families in providing comprehensive patient care.

Medical Call Center Rep Summary

The Medical Call Center Rep position is responsible for answering incoming calls utilizing Health Center policies to solve patient issues and directing calls as needed; verifies patient demographic information; schedules, cancels and reschedules patient appointments; and provides general information about HealthFirst via the telephone, including hours of operation and services provided.

Schedule

Mon – Fri 9:00am – 5:30pm

Rotating Saturdays 9:00am – 1:00pm

Pay Range

$20.77 – $24.91 per hour

* The pay range represents HealthFirst’s good faith estimate for this role at the time of posting, in compliance with applicable laws. Final compensation will be determined based on several factors such as relevant experience, education, skills, internal equity, market conditions, and budget considerations. Candidates with less direct experience may be placed at the lower end of the range, while those with more significant or specialized experience may be considered at the higher end.

Benefits

3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays; employer contributed health, dental, vision, life insurance, long term disability and retirement contributions; voluntary flexible spending accounts and disability/critical illness coverage; and employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits.

Required Qualifications

1. Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
2. Must have a minimum of a High School Diploma or equivalent.
3. Health Information, Medical Office or Medical Secretary certificate preferred.
4. Experience working with Electronic Medical Records preferred.
5. Experience working in a healthcare environment within reception or registration is a strong plus.
6. Bilingual skills (English, Spanish/Portuguese) preferred.

Competencies

1. High level of customer service and a positive approach to work with patients. Projects positive attitude about the department and the health center, and offers services to ensure positive experience.
2. Ability to maintain an organized work area and work collaboratively as a member of a team.
3. Must possess excellent oral and written communication skills and time management skills to effectively communicate with patients.
4. Ability to handle confidential information in a professional manner.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Learn more about us by checking out our website and company video.

HealthFirst Family Care Center, Inc. is proud to be an Equal Opportunity Employer (EOE). HealthFirst is committed to eliminating discrimination and welcomes applicants and employees of diverse backgrounds, cultures, and perspectives. HealthFirst does not discriminate against any individual on the basis of race, color, national origin, religion, sex (including pregnancy, childbirth, or related condition, transgender status, and sexual orientation), age, disability, genetic information, or any other protected characteristic.