Bilingual Medical Call Center Agent – eClinicalWorks Experience

ADP, Inc.; Guaynabo (PR); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Vacation

Sick leave

Medical insurance

Job summary

TAS United in Guaynabo, PR is seeking a bilingual Medical Call Center Agent with hands-on experience using eClinicalWorks to support patient communications and medical office workflows. The role requires fluent English and Spanish, exceptional attention to detail, and the ability to navigate multiple applications while documenting information accurately.

You will answer calls, schedule appointments, verify records, and maintain HIPAA compliance with a patient-centered approach.

Qualifications

• Hands-on experience using eClinicalWorks (eCW) for scheduling and documentation.
• Bilingual English/Spanish, written and spoken.
• Experience in a medical call center or healthcare setting.

Responsibilities

• Answer patient calls and assist with scheduling, messages, and inquiries.
• Schedule, reschedule, and cancel appointments in eClinicalWorks according to guidelines.
• Locate patient records and verify or update demographic information.
• Document patient encounters and requests accurately in the system.
• Escalate as needed following established procedures.

Skills

eClinicalWorks (eCW) experience

Bilingual English/Spanish

Medical call center experience

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Medical Call Center Agent – eClinicalWorks Experience

Operations Full Time PUERTO RICO MAIN, Guaynabo, PR, PR

3 days ago Requisition ID: 1021

Salary Range: $14.00 To $14.00 Hourly

About TAS United

TAS United provides professional answering and call management services to healthcare providers and businesses. Our team connects callers with the support they need through accurate, responsive, and compassionate service.

The Role

We are seeking a bilingual Medical Call Center Agent with hands‑on experience using eClinicalWorks (eCW) to support patient communications and medical office workflows.

The ideal candidate communicates fluently in English and Spanish, demonstrates strong attention to detail, and delivers a positive patient experience while managing calls and documenting information accurately.

What You’ll Do

Answer incoming calls professionally and assist patients with scheduling requests, messages, and general office inquiries.

Schedule, reschedule, and cancel appointments in eClinicalWorks according to client guidelines.

Locate patient records and verify or update demographic and contact information within authorized access.

Document patient requests and telephone encounters accurately in eClinicalWorks.

Route messages to the appropriate medical office staff and follow established escalation procedures.

Communicate appointment details and office instructions clearly and courteously.

Protect confidential patient information and follow HIPAA requirements, company policies, and client procedures.

Meet established expectations for call quality, productivity, attendance, and documentation accuracy.

Coordinate with team members to support timely follow-up and consistent service.

What We’re Looking For

Previous hands‑on experience using eClinicalWorks is required, particularly with appointment scheduling, patient registration, or telephone encounter documentation.

Bilingual proficiency in English and Spanish, both verbal and written.

Previous experience in a medical call center, physician’s office, patient access, or healthcare customer service role.

Strong telephone etiquette, active listening skills, and a patient-centered approach.

Ability to navigate multiple applications while maintaining accurate records.

Strong organizational skills and the ability to manage competing priorities.

Familiarity with medical terminology and patient confidentiality practices.

Proficiency with Microsoft Office and general computer applications.

Reliable attendance and availability to work the assigned schedule.

Education & Certifications

High school diploma or equivalent required.

Additional education or training in medical office administration, healthcare administration, or a related field preferred.

Compensation: $14.00 per hour

Benefits: Vacation, Sick and Medical insurance for Full time employees

Training on TAS United procedures and client-specific workflows.

A collaborative, service-focused work environment.

TAS United is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.