Patient Coordinator

BH Complete Solutions; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work (LATAM)

Sick days

Annual salary increases

Career growth opportunities

Job summary

BH Complete Solutions is seeking a Patient Outreach Specialist for a remote position serving US clients while working from LATAM. You will contact patients to schedule appointments, educate them on timely healthcare, and maintain accurate records to support care quality measures.

Experience with EHR systems is a plus, and strong bilingual communication in English and Spanish is required. This role offers flexible remote work and opportunities for career growth within a client-focused environment.

Qualifications

• Bilingual in English and Spanish.
• Excellent communication and customer service skills.
• Experience with EHR systems like ECW is a plus.
• Organizational skills and attention to detail.
• Able to work in a remote LATAM-friendly environment.

Responsibilities

• Contact patients to schedule appointments.
• Educate patients on the importance of timely healthcare.
• Maintain accurate records and follow up with patients.

Skills

Bilingual English/Spanish

Empathy and compassion

Organizational skills

Attention to detail

Adaptability

Teamwork

Tools

ECW/EHR experience

ECW or similar medical software

Job description

BH Complete Solutions is a leading remote staffing agency that connects talented professionals across Latin America with businesses throughout the United States. We are committed to fostering growth, excellence, and innovation in every aspect of our services, helping businesses build high-performing teams while empowering professionals to advance their careers.

Join one of our clients Urgent Care Call Center as a Patient Outreach Specialist. Your role is vital in contacting patients, persuading them to schedule appointments with our doctors to meet insurance quality measures.

Responsibilities

• Contact patients to schedule appointments.
• Educate patients on the importance of timely healthcare.
• Maintain accurate records and follow-up with patients.

Qualifications

• Excellent communication skills in English and Spanish.
• Customer service experience preferred.
• Empathy and compassion.
• Organizational skills and attention to detail.
• Adaptability and teamwork.
• Familiarity with Electronic Health Record (EHR) systems like ECW or similar medical-related software a plus

Required Skills

• Excellent communication skills in English and Spanish.
• Empathy and compassion.
• Organizational skills and attention to detail.
• Adaptability and teamwork.

Preferred Skills

• Customer service experience preferred.
• Familiarity with Electronic Health Record (EHR) systems like ECW or similar medical-related software a plus.

Benefits package

• Flexible remote work model allowing you to work from anywhere in LATAM.
• Sick days to ensure your well-being and work-life balance.
• Yearly salary increases based on performance evaluations.
• Opportunities for career growth and advancement.