Bilingual Healthcare CSR: Patient Education & Support

Carenet Health; San Antonio (TX); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

401(k) with company match

Paid time off (PTO) and holidays

Flexible spending accounts (FSAs)

Employee wellness programs

Career development opportunities

Zusammenfassung

Carenet Health is seeking an onsite Bilingual Healthcare CSR to engage with patients, members, and providers. You will educate on benefits, build rapport, and drive value-driven conversations that support member healthcare goals.

The role emphasizes empathy, resilience, and performance in a fast-paced, service-focused environment. Candidates should be fluent in English and Spanish, possess high school diploma, and demonstrate strong computer and communication skills for daily outbounds and

Qualifikationen

• HS diploma or GED required.
• Bilingual in English and Spanish.
• Strong customer service and communication skills.

Aufgaben

• Make outbound calls to discuss healthcare needs, benefits, and in-home or virtual evaluations.
• Explain the healthcare program and build rapport with members.
• Address concerns and highlight program benefits to overcome objections.
• Help members set healthcare goals and guide them toward those goals.
• Identify and resolve issues while delivering exceptional customer service.

Kenntnisse

Sales mindset

Customer service

Phone communication

Bilingual English/Spanish

Ausbildung

High School Diploma

Tools

Outlook

Word

Jobbeschreibung

Carenet Health is seeking an onsite Bilingual Healthcare CSR to engage with patients, members, and providers. You will educate on benefits, build rapport, and drive value-driven conversations that support member healthcare goals.

The role emphasizes empathy, resilience, and performance in a fast-paced, service-focused environment. Candidates should be fluent in English and Spanish, possess high school diploma, and demonstrate strong computer and communication skills for daily outbounds and