Bilingual Mandarin-English Transit Support Specialist (SF)

TTEC; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

TTEC is hiring a Mandarin-English bilingual customer service representative to assist Clipper users at the Embarcadero BART station in San Francisco, CA. You will handle face-to-face transactions, answer questions, issue Clipper cards, and process payments in a fast-paced transit environment.

Residents of San Francisco with on-site availability Monday through Saturday, 7am to 7pm (Saturday 9am-2pm) are encouraged to apply. Base pay starts at $22.06 per hour with performance bonus opportunities.

Qualifications

• Bilingual in English and Mandarin, with conversational fluency for customer interactions.

Responsibilities

• Work directly with Clipper customers in face-to-face interactions, providing support and helping them complete actions with respect to Clipper cards.
• Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system
• Respond to questions about using physical and mobile Clipper cards to pay for transit in the Bay Area
• Account for cash, commuter checks and credit/debit card payments during a shift

Skills

Bilingual in English and Mandarin

Job description

TTEC is hiring a Mandarin-English bilingual customer service representative to assist Clipper users at the Embarcadero BART station in San Francisco, CA. You will handle face-to-face transactions, answer questions, issue Clipper cards, and process payments in a fast-paced transit environment.

Residents of San Francisco with on-site availability Monday through Saturday, 7am to 7pm (Saturday 9am-2pm) are encouraged to apply. Base pay starts at $22.06 per hour with performance bonus opportunities.