Bilingual Customer Service Representative - Mandarin-English

TTEC; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

TTEC is hiring a Mandarin-English bilingual customer service representative to assist Clipper users at the Embarcadero BART station in San Francisco, CA. You will handle face-to-face transactions, answer questions, issue Clipper cards, and process payments in a fast-paced transit environment.

Residents of San Francisco with on-site availability Monday through Saturday, 7am to 7pm (Saturday 9am-2pm) are encouraged to apply. Base pay starts at $22.06 per hour with performance bonus opportunities.

Qualifications

• Bilingual in English and Mandarin, with conversational fluency for customer interactions.

Responsibilities

• Work directly with Clipper customers in face-to-face interactions, providing support and helping them complete actions with respect to Clipper cards.
• Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system
• Respond to questions about using physical and mobile Clipper cards to pay for transit in the Bay Area
• Account for cash, commuter checks and credit/debit card payments during a shift

Skills

Bilingual in English and Mandarin

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Mandarin-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.
• Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system
• Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.
• Account for cash, commuter checks and credit/debit card payments completed during a shift.

What You Bring to the Role

• Bilingual in English and Mandarin
• Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.
• Basic excel and computer knowledge
• Cash handling experience
• Handle and deescalate customer service situations

What You Can Expect

• Monday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pm
• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $22.06 per hour plus performance bonus opportunities

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspective and for you to bring value to the table in your own unique way.