Transit Customer Support Agent - Part-Time, Flexible Shifts

San Diego Metropolitan Transit System (MTS)

San Diego (CA)

On-site

USD 24,000 - 35,000

Part time

6 days ago

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Job summary

San Diego Metropolitan Transit System (MTS) is seeking a Passenger Support Representative to provide general system and service information and assist the public in a customer-facing setting. The role includes staff support for events, assisting customers at transit stations and with ticket vending machines, and administering ticket sales with a focus on accurate change.

A positive attitude and strong customer service skills are essential.

Qualifications

Must be 18 years of age with a high school diploma or GED.
Bilingual English/Spanish skills preferred.
Able to stand for extended periods and work outdoors/in varying weather conditions.

Responsibilities

Provides general passenger assistance in a friendly and professional manner.
Gives accurate information regarding ticket purchases and route information to the general public.
Assists customers using the MTS ticket vending machines, mobile ticketing application, and fare validation equipment.
Sells various types of transit fare tickets to the general public.
Makes timely and accurate change for transit fare ticket purchases.
Represents MTS at community outreach events in a positive and professional manner.
Maintains understanding of regional fare policies and PRONTO fare programs.
Assists with special projects as needed.