Bilingual Airport Agent (EN/Mandarin) – Part-Time

Pacific Aviation; San Francisco (CA); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Training

Uniform Provided

Transit Discount

Referral Bonus

Phone Plan Reimbursement

Job summary

Pacific Aviation at San Francisco International Airport (SFO) is hiring bilingual Airline Customer Service Agents for a part-time role. If you’re fluent in English and Mandarin or Cantonese, you’ll support travelers in check-in, boarding, and inquiries within a fast-paced airport environment.

Our team delivers friendly, professional service and works to ensure smooth passenger flow. The position includes paid training, comprehensive benefits, and a 401(k) with company match while contributing to

Qualifications

• Fluent in English and Mandarin or Cantonese (required).
• Strong communication and customer service skills.
• Computer literacy and accurate data entry.
• Calm, solution-oriented mindset in high-pressure situations.
• Able to stand/walk for extended periods.
• Willingness to attend 5 days of required computer training.
• Authorized to work in the United States.
• Must pass a background check and drug screening.

Responsibilities

• Assist passengers during check-in, boarding, and arrivals.
• Verify travel documents and issue boarding passes accurately.
• Answer questions and offer directions in both English and Mandarin or Cantonese.
• Communicate clearly and respectfully with travelers and airline personnel.
• Support the overall flow of passenger operations within the terminal.
• Deliver consistent, courteous service under pressure in a dynamic airport setting.
• Collaborate with team members and supervisors to maintain high service standards.
• Uphold airline policies and ensure a secure environment for passengers and staff.

Skills

English-Mandarin bilingual

Customer service

Data entry

Calm under pressure

Physical stamina

Tools

MS Office

Job description

Pacific Aviation at San Francisco International Airport (SFO) is hiring bilingual Airline Customer Service Agents for a part-time role. If you’re fluent in English and Mandarin or Cantonese, you’ll support travelers in check-in, boarding, and inquiries within a fast-paced airport environment.

Our team delivers friendly, professional service and works to ensure smooth passenger flow. The position includes paid training, comprehensive benefits, and a 401(k) with company match while contributing to