Bilingual Luxury Front Desk Specialist

Four Seasons Hotels and Resorts; Texas; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision

Complimentary staff housing

Complimentary employee meals

Hotel discounts

Job summary

Four Seasons Hotels and Resorts in Puerto Rico is seeking a Front Desk/Guest Services Associate to warmly welcome guests, register arrivals, and ensure a seamless checkout process. You will tailor recommendations to guest needs and manage payments while upholding Four Seasons’ standards.

We value a team player with strong English and Spanish communication skills, experience with Opera, and the ability to multi-task in a fast-paced luxury environment.

Qualifications

• Minimum 1 year of experience in a similar role in a luxury hotel setting preferred.
• Ability to multi-task on several items at once.
• Working knowledge of computer systems, hotel operating systems and experience with Opera.
• Excellent personal presentation and interpersonal skills.
• Excellent communication in both English and Spanish language required

Responsibilities

• Check guests in efficiently and politely, explain accommodations and payment methods.
• Check guests out, prepare bills, and respond to requests with personal touches.
• Escort guests to rooms, deliver luggage, and manage keys and room changes.
• Maintain a balanced bank, process transactions, and handle currency exchange.
• Assist with Pre-Arrival emails, monitor chat messages for Concierge/GFD, and prepare special occasion notes.

Skills

Bilingual English/Spanish

Customer service

Opera PMS

Multi-tasking

Hospitality software

Tools

Opera PMS

Job description

Four Seasons Hotels and Resorts in Puerto Rico is seeking a Front Desk/Guest Services Associate to warmly welcome guests, register arrivals, and ensure a seamless checkout process. You will tailor recommendations to guest needs and manage payments while upholding Four Seasons’ standards.

We value a team player with strong English and Spanish communication skills, experience with Opera, and the ability to multi-task in a fast-paced luxury environment.