Luxury Client Concierge & Upsell Specialist

brobstongroup.com - Jobboard; Irving (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Join brobstongroup.com in Irving, Texas, as a client-focused support representative. You will provide exceptional service across phone, email, and chat channels, embodying Louis Vuitton values while maintaining high operational standards.

With a background in luxury retail and a knack for building client relationships, your role will include responding to inquiries, maintaining client profiles, and identifying sales opportunities. Proficiency in English, French, or Spanish is desirable.

Qualifications

• 3-5 years of customer service experience in luxury retail with a focus on sales.
• Elevated written and verbal communication skills; proficiency in English, French, or Spanish is a plus.
• Strong interpersonal skills and ability to maintain composure under pressure.

Responsibilities

• Respond to client inquiries across multiple channels regarding product availability and after-sales support.
• Maintain detailed client profiles to personalize recommendations.
• Act as a brand ambassador, identifying upsell and cross-sell opportunities.

Skills

Customer service experience

Communication skills

Interpersonal skills

Technical proficiency with CRM

Sales mindset

Job description

Join brobstongroup.com in Irving, Texas, as a client-focused support representative. You will provide exceptional service across phone, email, and chat channels, embodying Louis Vuitton values while maintaining high operational standards.

With a background in luxury retail and a knack for building client relationships, your role will include responding to inquiries, maintaining client profiles, and identifying sales opportunities. Proficiency in English, French, or Spanish is desirable.