Bilingual Customer Service Associate

BlueGrace Logistics; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

A logistics company is seeking a Customer Support Associate to join their team in Houston, TX. This on-site role involves providing outstanding day-to-day support to Managed Logistics customers. Responsibilities include serving customer requests, tracking shipments, and maintaining relationships with local terminals. Candidates should have a background in transportation or a degree in supply chain/logistics, along with strong customer service and communication skills. This is a full-time entry-level position that offers a competitive salary between $50,000.00 and $60,000.00 annually.

Qualifications

• Minimum of 6 months of transportation experience or degree in supply chain/logistics.
• Superior customer service skills and effective communication.
• Ability to calculate percentages and proficiency in Excel.

Responsibilities

• Serve inbound customer requests from high freight spend accounts.
• Communicate with carriers on behalf of customers.
• Track shipments and recommend solutions for delays.

Skills

Customer service skills

Transportation experience

Proficiency in Excel

Education

Degree in supply chain/logistics

Tools

CRM system

TMS system

Job description

Base pay range: $50,000.00/yr – $60,000.00/yr

Customer Support Associate (On-site at a Customer Location in Houston, TX)

Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day‑to‑day practices of getting our customer’s freight from point A to B.

The Customer Support Associate services our Managed Logistics customers by providing superior day‑to‑day support. In this role, you’ll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The CSA must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day‑to‑day services include booking, editing, tracking, documentation, reporting, and pickup confirmation.

Typical Day

• Serving inbound customer requests from designated high freight spend accounts
• Communicating with carriers on behalf of the customers
• Answering phones and responding to emails
• Proactively tracking shipments and recommending solutions for delayed shipments
• Identifying the best transit solution based on the specific shipment requirements
• Building strong relationships with customers
• Developing and maintaining relationships with local terminals to reduce service failures
• Scheduling pickups and delivery appointments
• Actively communicating with Operations Manager regarding all potential service gaps or opportunities for process improvement
• Following up on all unconfirmed or rejected pickup requests
• Maintaining detailed and organized documentation of all service failures

Qualifications

• Minimum of 6 months of transportation experience or degree in supply chain/logistics
• Superior customer service skills, including the ability to recognize the needs of the customer and effectively address those needs through active communication
• Experience working in a CRM and TMS system is a perk
• Ability to calculate percentages, formulas, and use spatial reasoning
• Proficiency in Excel

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Customer Service, Administrative, and Distribution

Industries

• Transportation, Logistics, Supply Chain and Storage