Bilingual Logistics & Compliance Coordinator

Norton Lilly International; Jacksonville (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

Norton Lilly International is seeking a Bilingual Liner - NSA for Jacksonville, FL to coordinate end-to-end shipments and provide exceptional customer service in English and Spanish. The role integrates bookings, dispatch, intermodal coordination, and billing support in a fast-paced logistics office.

You will maintain cargo tracking, liaise with truckers, terminals, and vendors, manage accessorial charges, and ensure regulatory compliance.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Experience with logistics or shipping software; CargoWise familiarity a plus.
• Proficient in MS Office (Word & Excel); database experience preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Coordinate end-to-end shipments, booking creation, pickup and delivery, dispatch, and trucker/terminal communication.
• Collaborate with terminal operators to manage load lists and reconcile cargo with load plans.
• Monitor intermodal shipments and resolve any disruptions.
• Maintain cargo tracking records and provide timely updates to stakeholders.
• Facilitate cargo release and ensure port and regulatory compliance.
• Serve as liaison between customers, truckers, terminals, railroads and vendors to coordinate logistics.
• Handle inquiries via phone or email with professionalism and urgency.
• Process accounts payable invoices from vendors and service providers.
• Review equipment use and billing for accessorial charges; resolve discrepancies.
• Ensure compliance with government and regulatory requirements; promote safe transport.
• Maintain customer profiles in back-office systems for documentation and billing.
• Identify service exceptions and implement timely resolutions.
• Support process improvements and comply with HSEQ policies.

Skills

Bilingual English Spanish

Analytical thinking

Customer service

Organizational skills

Education

High school diploma or GED

Tools

CargoWise

Microsoft Word

Microsoft Excel

Databases

Job description

Norton Lilly International is seeking a Bilingual Liner - NSA for Jacksonville, FL to coordinate end-to-end shipments and provide exceptional customer service in English and Spanish. The role integrates bookings, dispatch, intermodal coordination, and billing support in a fast-paced logistics office.

You will maintain cargo tracking, liaise with truckers, terminals, and vendors, manage accessorial charges, and ensure regulatory compliance.