Bilingual Logistics Client Support Specialist (Korean)

OEC Group; Village of New Hyde Park (NY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

401K plan

Job summary

OEC Group in New Hyde Park, NY offers hybrid work, a competitive salary and a full benefits package. This role focuses on supporting import freight forwarding operations, building strong customer relationships and coordinating with multiple departments.

The ideal candidate has 1+ years of import freight forwarding experience, fluency in Korean, and proficiency with MS Excel. Bachelor's degree preferred, and experience with CargoWise is a plus.

Qualifications

• 1+ years of import freight forwarding experience preferred.
• Fluency in Korean required.
• Proficient in MS Excel and strong organizational, follow-up and communication skills.

Responsibilities

• Create internal customer profiles in CargoWise with detailed information for all departments.
• Assist customers in choosing suitable options using best judgment.
• Provide quotations to customers when required.
• Coordinate with customers and other departments to ensure smooth freight movement with tracking updates.
• Communicate with customers by phone or email to build strong relationships and provide great service.
• Handle special customer requests and send new shipment bookings.
• Validate and confirm ocean/air shipments from origin to destination.
• Manage daily emails/phone calls from customers and other offices related to accounts.
• Direct customer questions to the correct department as needed.

Skills

MS Excel

Korean

Communication

Organization

Follow up

Education

Bachelor's degree preferred

Tools

CargoWise

Microsoft Office

Job description

OEC Group in New Hyde Park, NY offers hybrid work, a competitive salary and a full benefits package. This role focuses on supporting import freight forwarding operations, building strong customer relationships and coordinating with multiple departments.

The ideal candidate has 1+ years of import freight forwarding experience, fluency in Korean, and proficiency with MS Excel. Bachelor's degree preferred, and experience with CargoWise is a plus.