Bilingual Logistics Account Rep – Cross-Border Solutions

Total Quality Logistics; Grand Rapids (MI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Coverage

401(k) with company match

Employee Discounts

Tuition Reimbursement

Financial Wellness Planning

Job summary

Total Quality Logistics in Grand Rapids, MI is seeking a Bilingual Account Representative to join an award-winning culture and ramp up in an accelerated training program. You will support an established sales team to drive revenue and handle freight issues 24/7/365.

You will communicate with customers in Spanish and English, manage shipments, negotiate pricing, and grow new and existing business in an in-office setting. This role offers a $40,000 minimum base salary with uncapped commissions.

Qualifications

• Fluent in Spanish and English.
• 100% in-office; elite work ethic.
• Extreme sense of urgency to juggle dynamic operations.
• Strong communication skills with ability to handle conflict.
• Solution-focused mindset and exceptional customer service.
• Ability to work with the latest technologies.

Responsibilities

• Communicate with the sales team and customers to build and maintain ongoing relationships with customers that have Mexico cross-border shipping needs.
• Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time.
• Work with the sales team to provide and negotiate competitive pricing.
• Input, update and manage shipment information in our state-of-the-art systems.
• Collaborate with the support team to guarantee each shipment is serviced properly.
• Assist with billing and accounting responsibilities as needed.

Skills

Bilingual Spanish/English

Excellent communication

Customer service

Problem solving

Education

College degree preferred

Job description

Total Quality Logistics in Grand Rapids, MI is seeking a Bilingual Account Representative to join an award-winning culture and ramp up in an accelerated training program. You will support an established sales team to drive revenue and handle freight issues 24/7/365.

You will communicate with customers in Spanish and English, manage shipments, negotiate pricing, and grow new and existing business in an in-office setting. This role offers a $40,000 minimum base salary with uncapped commissions.