Bilingual Logistic Dispatcher (Chinese/English)

YQN Logistics; Fontana (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Job summary

YQN Logistics in Fontana, California, is seeking a dedicated logistics professional for a full-time, on-site role. Responsibilities include managing freight processes, ensuring timely data entry, tracking shipments, and providing excellent customer service. Ideal candidates should possess strong communication skills and a passion for logistics.

The position offers a pay of $20 to $25 per hour, along with benefits including medical, dental, vision insurance, 401(k), and PTO. A Bachelor's degree and proficiency in English and Mandarin are preferred.

Qualifications

• Bachelor’s degree preferred.
• Previous experience in a similar role is highly preferred.
• Professional proficiency in English and Mandarin is required.

Responsibilities

• Ensure smooth and timely freight process flow.
• Track and trace shipments as required.
• Ensure accurate and timely client invoicing.

Skills

Communication skills

Customer service skills

Problem-solving abilities

Interpersonal skills

Education

Bachelor's degree

Tools

Logistics software

Communication tools

Job description

About YQN

We are a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.

We are designed to apply the internet and digital technology to visualize and optimize cross‑border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of us. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc. We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First‑class FCL, First‑class LCL, First‑class Air Freight, realizing online quotation, online order, online logistics tracking, and other abundant functions, to build a more efficient and intelligent cross‑border supply chain logistics.

Job Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into the operating system.
• Track and trace shipments as required.
• Utilize Process Monitors and Workflows daily.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are sent to the customer or broker in a timely manner for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance requirements at all times.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed and updated.
• Overseas communications, timely responses to emails and requests (internal and external).

Requirements

• Bachelor’s degree preferred.
• Previous experience in a similar role is highly preferred.
• Excellent communication and interpersonal skills.
• Excellent customer service and client relations skills.
• Quick critical thinking and problem‑solving abilities.
• Ability to use computers, software, and other technology for inventory and communication purposes.
• Excellent interpersonal, written, and verbal communication skills.
• Have a passion for logistics and a desire to grow with our fantastic team.
• Freight forwarding experience preferred.
• Professional proficiency in English and Mandarin is required.

Job Type and Compensation

Full‑time, On‑site.

Pay: $20 – $25 per hour.

Benefits

Medical, dental, vision insurance, 401(k), PTO.