Bilingual Loan Specialist — Customer Care & Compliance

Sun Loan Company; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Low-deductible medical plans

Telehealth access

On-demand pay

401(k) with company match

Paid Time Off

Bonus opportunities

Career development and advancement

Job summary

Sun Loan Company is hiring a Bilingual Customer Service Loan Specialist in Arlington, TX. The role supports the branch manager by processing loan applications, verifying documents, and ensuring regulatory compliance.

You will handle payments, payment arrangements, and extensions while maintaining accurate records and promoting ancillary products. Ideal candidates have at least 1 year of customer service experience, some collections exposure, and strong communication skills.

Qualifications

• 1 year of customer service experience in any field.
• 6 months collections experience is a plus.
• High School/GED preferred.
• Proficiency in Windows, macOS, Linux and common software applications; ability to install, configure and troubleshoot.

Responsibilities

• Process loan applications accurately and assemble/verify loan documents.
• Maintain regulatory compliance by handling all paperwork properly.
• Contact customers about payment arrangements and extensions.
• Oversee office operations in the manager's absence to ensure continuity.
• Maintain loan documents and update customer records in the system.
• Promote ancillary products to support business growth.

Skills

Customer service

Bilingual

Communication

Office software

Education

High School diploma

Tools

Windows

Office Suite

Google Workspace

Job description

Sun Loan Company is hiring a Bilingual Customer Service Loan Specialist in Arlington, TX. The role supports the branch manager by processing loan applications, verifying documents, and ensuring regulatory compliance.

You will handle payments, payment arrangements, and extensions while maintaining accurate records and promoting ancillary products. Ideal candidates have at least 1 year of customer service experience, some collections exposure, and strong communication skills.