Bilingual Loan Solutions Advisor

OneMain Financial Group; Lancaster (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial Group in Lancaster, CA is seeking a Loan Sales Specialist to help customers access friendly, fast financing solutions while delivering exceptional service.

You will engage customers across channels, manage the loan life cycle (including collections when needed), and work toward branch goals. A high school diploma is required; Spanish bilingual and sales or customer service experience are preferred.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Multitask and adapt to dynamic demands, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy, and encouragement, reaching individual and branch goals.
• Develop new connections and maintain relationships by engaging customers throughout the loan process and lifecycle, presenting tailored solutions.
• Manage the life cycle of loans, including collections activities while maintaining compliance with laws and regulations.
• Engage with customers and other departments via phone, email, chat and in-house systems.
• Demonstrate a passion for achievement with an internal drive to succeed and a goal-oriented attitude.
• Educate customers on optional insurance products, ensuring understanding of loans, terms and options.

Skills

Sales experience

Collections experience

Customer service experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group in Lancaster, CA is seeking a Loan Sales Specialist to help customers access friendly, fast financing solutions while delivering exceptional service.

You will engage customers across channels, manage the loan life cycle (including collections when needed), and work toward branch goals. A high school diploma is required; Spanish bilingual and sales or customer service experience are preferred.