Bilingual Loan Solutions Specialist

OneMain Financial Group; Kyle (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group seeks a Loan Sales Specialist to deliver friendly, fast, and affordable financing options while assisting customers through every step of the loan process. You will operate in a competitive, supportive environment that rewards achievement and offers professional development opportunities.

In this role, you will multitask, educate customers about loan terms and optional insurance, manage loan life cycles including collections with compliance, and engage customers through

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual - Spanish preferred.

Responsibilities

• Multitask and adapt to dynamic role demands to provide timely, efficient service.
• Exceed customer expectations with ease, empathy, and encouragement to drive individual and branch results.
• Develop new connections and nurture existing ones by engaging customers throughout the loan process and life cycle with tailored solutions.
• Manage the life cycle of loans, including collections activities, while complying with applicable laws and regulations.
• Engage with customers and other departments via phone, email, chat, and in-house systems.
• Demonstrate a passion for achievement with a self-driven, goal-oriented attitude.
• Educate customers on optional insurance products to ensure understanding of loans, terms, and options.

Skills

Sales experience

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group seeks a Loan Sales Specialist to deliver friendly, fast, and affordable financing options while assisting customers through every step of the loan process. You will operate in a competitive, supportive environment that rewards achievement and offers professional development opportunities.

In this role, you will multitask, educate customers about loan terms and optional insurance, manage loan life cycles including collections with compliance, and engage customers through